Print Services Consultant at Edmonton, AB

Print Services Consultant

Company:	E.S. Williams & Assocaites
Location:	Edmonton, AB
Job Reference:	Print1303
Closing Date:	2013-12-13

Reports To:   Senior Manager, Print Operations
Location:  Edmonton area
Business Area:  Print Solutions
Date Created:  November 13, 2013
ESW is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses.  At ESW, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.
Primary Focus
This role would be ideal for someone who is passionate about excellent customer service, is mechanically inclined, and is skilled at administrative tasks.  The successful candidate will be part of a fast-paced environment and have opportunities to learn new technologies.  This role will provide remote and onsite support, troubleshooting, and maintenance to clients for print devices.    Primarily, this position will be based in the local area; however, there will be some requirement for travel (approximately 4 - 5 days per month) for on-site support.
Scope

• Provide print support and answers for ESW Field Services Consultants and clients with regard to troubleshooting and procurement (parts, supplies, and printers) 
• Maintain data for client and ESW print inventory and configuration tools. 
• Update orders processed, gather real-time information on printer locations, and track supplies levels and shipments for clients. 
• Provide quality assurance on client printer inventory. 
• Do administrative work as assigned. 
• Repair and maintain on-site client print devices.
• Other duties as assigned

Contacts

• Print Solutions (PSol):  This is the team you work within on a daily basis to provide support with print devices.
• Field Solutions (FSol):  This team is contacted daily for info. needed or to assist in troubleshooting units.
• Business Solutions (BSol):  This team is contacted to support techs with local client print device problems
• Clients: who require support and service on their print devices.

Working Conditions

• Must be physically capable of moving 75lbs.
• Must have a driver’s license and need to provide own vehicle
• Unscheduled, after hours support may be required occasionally
• May be required to provide backfill to client field locations for vacation coverage. 

Knowledge, Skills & Abilities

• Knowledge of printers, Windows OS, MS office products, and network basics
• A high school diploma is required, and PDI+ certification or other industry certifications such as HP, Xerox, A+ and Networking+ are desirable
• At least 2 years experience in a technical support role or an appropriate combination of education and experience would be considered
• Safety certifications for First Aid, H2S and WHMIS.  These must be obtained before going on certain client sites.
• Client focused and excellent client service skills
• Excellent verbal and written English skills
• Mechanically inclined as the job includes taking apart printers
• Work well as part of a team as well as independently
• Work efficiently under pressure and remain calm in tense situations
• Ability to stay on-task, as calls may come in at anytime during the day
• Good organizational and prioritizing skills
• Able to pay attention to details and follow processes
• Trustworthy with high ethical standards
• Ability to think logically and analyze complex problems                                                                                                                                                                                                     

Reporting Relationships

• No Co-workers report to the Print Services Consultant

Additional Comments

• Oil and Gas industry experience is an asset.
• Background checks and other assessments are conditions of employment.

TO APPLY:

Choose the Careers tab on our website www.eswilliams.com
In your cover letter, kindly include:
Where you saw this position advertised
If you were referred to this position, the name of the ESW co-worker who referred you.
Only applicants eligible to work in Canada will be considered




Quote Job Reference: Print1303
Posted 2013-11-18