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Purpose: Serves customers by determining requirements;
answering inquiries; resolving problems; fulfilling requests;
maintaining database. Requirement Candidate must possess bachelor degree having 1-2 years of experience in automobiles industry. Fresh candidates can also apply. Job Duties: · Determines requirements by working with customers. · Answers inquiries by clarifying desired information; researching, locating, and providing information. · Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. · Fulfills requests by clarifying desired information; completing transactions; forwarding requests. · Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. · Maintains call center database by entering information. · Keeps equipment operational by following established procedures; reporting malfunctions. · Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Good communication and English skills. Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking. |
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Customers (Target Market)Channel Sales
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