Client Development Executive

Responsibilities:

• Develop and maintain relationships for assigned customer organizations that will result in high customer loyalty and grow the overall business relationship
• Create and maintain strategic account plans that define the current state, potential opportunity, milestones and identify key stakeholders across all Healthcare solutions for the customer
• Forecast and maintain assigned account revenue
• Negotiate contract renewals
• Work closely with sales, customer engagement services, product management, and production management groups to map opportunity along with specific technical environments, process flows and business priorities at each assigned account
• Orchestrate formal account communication and decision-making framework (governance)
• Coordinate with sales the introduction and demonstration of new Nuance product and service offerings
• Regularly review financial and operational performance as well as benchmarking against published targets and forecast (margin analysis, speech yield, quality measures)
• Ongoing revenue forecasting to include same store growth (SSG), new products, CPI, and erosion
• Maintain awareness and visibility of at risk customers as well as competitive threats
• Maintain ongoing customer ROI, value proposition, and business goals to ensure appropriate value placed upon the Nuance relationship
• Proficiency on all associated products and services utilized or available within the customer environment.
• Maintain positive customer references and referrals
• Facilitate senior level client relationships and regularly scheduled meetings for assigned accounts, which include preparation and delivery of presentations in addition to attending to all follow-up items

Qualifications:

• 5+ years minimum of work experience
• Previous experience in the Healthcare industry
• Strong interpersonal and relationship management skills and the ability to influence customer opinions and behaviors
• Ability to lead cross functional business and technical teams to provide quick and timely issue resolution
• Strong analytical, organization and time management skills
• Excellent communications skills, both written and verbal
• Passion for customer service
• Strong problem solving skills
• Solid knowledge of MS Office Suite
• Proven track record in account management or customer relationship management
• Bachelor degree in related field

Preferred:

• 2-3 years work experience (or in lieu of work experience advanced degree)
• Prefer track record of success in account management or customer relationship management
• Intermediate level – Outlook, Word, Excel and PowerPoint capabilities
• Experience in Healthcare industry preferred

Overview:

Nuance Healthcare, a division of Nuance Communications, is the market leader in providing clinical understanding solutions that accurately capture and transform the patient story into meaningful, actionable information. Thousands of hospitals, providers and payers worldwide trust Nuance speech-enabled clinical documentation and analytics solutions to facilitate smarter, more efficient decisions across the healthcare enterprise. Nuance Healthcare has been recognized as “Best-in-KLAS” 2004-2011 for Speech Recognition.

Reporting directly to the Director of Client Development, the Client Development Executive (CDE) is solely responsible for revenue retention, contract management, and overall customer satisfaction. As a critical member of the Healthcare Division, the successful candidate is responsible for managing the overall success of multiple Nuance products and services within various stages of deployment. We are searching for a talented and driven individual to build value, grow revenue and increase margin as outlined in the specific account management plans.

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